Expectation: Moderate expectation as I have had reviews from my batch mates that the doctor aint so great. But I needed to see a doc for psychological reasons and pressure from family to go see a doctor and so I did...
Experience: The doctor is supposed to be on campus from 4:30 pm to 5:30 pm.I reached the clinic at 4:45 pm hoping to see the doctor. But he wasnt there.Instead the clinic( in this case a room allotted in the junior hostel) was open and there was nobody inside. The room had a chair, a table , a small bed for inspecting patients and a small washbasin.
Now, here are some questions I have.
Why is the clinic in such pathetic shape? I mean it does not even look like a clinic.
Is the college indulging in having a clinic like this just because its mandatory to have one?
The doctor in this case never showed up till 5:30 and when he was called on his cell, he preferred to have a telephonic conversation.
Now as an xl student I do expect the college to have a decent medical facility.Especially when there are are so many sporting activities that happen on campus. And here I have a clinic opened in one hostel room that does not even have a doctor when needed. I understand I might be biased in jumping to conclusions based on just one visit but that's my first encounter with the service and probably after today's experience the only one.
SERVQUAL Analysis
| Dimension | Rating (Scale of 1-10) 1 – Poor; 10 - Excellent | Analysis of Service |
| Tangibles | 1 | Very poor with absolute lack of basic clinical facilities |
| Reliability | 1 | Completely unreliable by the look of it and more so without a doctor |
| Responsiveness | 2 | Unresponsive. Gave 2 because the doctor bothered to answer the phone |
| Assurance | 1 | Nil |
| Empathy | 1 | No service offered |
No comments:
Post a Comment